Based on our longitudinal, in-depth qualitative research focusing on the social construction of deservingness by street-level bureaucrats vis-à-vis migrants, we will discuss in this paper how migrants are subjected to subtle forms of micro-aggressions when interacting with welfare institutions. While we see that many of our interview partners in Austria coming from new EU member states are reluctant to point to negative experiences in our conversations, we want to highlight the many ways in which immigrants are nevertheless devalued and/or belittled. This also includes spatial orders in the bureaucracy that frames the interactions. Also, our empirical data indicates that acts of positioning depending on the interlocutor (e.g. us as researchers) need to be explored when analysing our interviewees` narratives. Working interpretatively with Constructivist Grounded Theory (Charmaz 2006), we place our results within intersectional approaches of belonging (Anthias 2013; Yuval‐Davis 2007), theories of super-diversity (Vertovec 2007), spatiality and othering (re-)producing transnational social inequalities (Scheibelhofer, Holzinger & Regös 2019; Weiß 2021).
Elisabeth Scheibelhofer is an Associate Professor of Sociology (University of Vienna) working on spatiality, migration, social inequality, and qualitative methods. She is currently leading the research project DEMICO in order to reach a better understanding of processes of dequalification during migration via a qualitative panel study (2021-2025). Prior research projects covered questions of migration, discrimination and social inequalities (e.g. https://transwel.org/; 2015-2018: focusing on EU migrants’ transnational access to social security rights). She published extensively on a range of