This study investigates service-integrated housing as a new product development strategy in response to emerging residential demands. The economic, demographic, and sociocultural transformations of recent decades have increased the importance of attributes once considered secondary in housing, such as practicality, flexibility, and mixed-use integration. Housing now takes on a multifunctional role, combining rest, work, leisure, and convenience within a single space. This shift has driven the spread of apartments with integrated services that prioritize well-being, time optimization, and the efficient management of daily life. In this context, there is a noticeable growth in developments that include spaces for home office, on-demand services (such as cleaning, laundry, and internal markets), as well as communal areas designed to serve specific demographics, such as students, young professionals, and the elderly. The research aims to identify best practices, map market gaps, and offer strategic recommendations for developers and professionals in the real estate sector. Finally, the study discusses its limitations and outlines opportunities for future research, aiming to contribute to the innovation and improvement of housing products in light of contemporary transformations.
Silvio Melhado’s current research addresses the innovation in project and design management, contextualised by the evolution of management processes and practices towards sustainability requirements. He is member of the International Council for Research and Innovation in Building and Construction (CIB – https://cibworld.org/, currently acting as Joint Coordinator of CIB Working Commission W96, Architectural Design and Management.
Brenda Saad is an architect and urban planner, graduated from the University of Brasília, with a specialization in Project Management in Civil Construction from the University of São Paulo. For nine years she has worked in the real estate sector, leading all phases of the project cycle — from feasibility analysis to handing over the keys.