This study investigates the integration of Artificial Intelligence (AI) and Blockchain technologies into urban governance frameworks to enhance transparency, citizen participation, and sustainability. The research addresses challenges in policy implementation, data management, and public trust within urban settings. Employing a case study methodology, the research examines two instances where AI and Blockchain have been applied in urban governance:
South Tyrol’s Digital Transformation Initiative: The state government of South Tyrol, Italy, in collaboration with SAP, implemented a Blockchain-based system to streamline administrative processes related to the construction and modification of cell towers. This initiative aimed to enhance efficiency and transparency in public administration. Estonia has pioneered the use of Blockchain technology in its e-governance system, securing digital identities and public records to enhance transparency and trust between citizens and the government. This approach has streamlined administrative processes and improved service delivery. Analysis of these cases reveals that integrating AI and Blockchain can lead to significant improvements in administrative efficiency, data security, and citizen engagement. In South Tyrol, the Blockchain system reduced bureaucratic delays and increased process transparency. In Estonia, the e-governance model enhanced trust in public services and streamlined administrative procedures. The study concludes that the fusion of AI and Blockchain technologies holds substantial promise for advancing sustainable urban governance. However, successful implementation requires careful consideration of ethical issues, data privacy, and the need for regulatory frameworks that support innovation while safeguarding public interests.
Diego (BSc, MSc, PhD, CIMA Cert BA, FHEA) is an experienced IT Project Management trainer, consultant, and university instructor with over 22 years of experience. He has taught, supervised, and supported more than 1,500 students at BSc, MSc, and PhD levels, both online and in-person, across a variety of institutions. Diego is a certified professional with qualifications from PMI (Project Management Institute) and CIMA (Chartered Institute of Management Accountants), bringing a strong foundation in both academic and practical knowledge.
Cecilia Marchesi is a Junior Lecturer in Corporate Finance at SDA Bocconi School of Management. At Bocconi University, she is a postdoctoral researcher and teaches “Financial Markets and Institutions.”
Her research focuses on digital disruption and fintech, examining the impact of the digital revolution on entrepreneurship and financial services. She is currently studying how the emergence of new technological innovations influences entrepreneurship and the financial services industry, shaping value creation mechanisms.
At SDA Bocconi School of Management, Cecilia conducts her research within REPAiR Lab, a research center that views finance as a foundation upon which the economy and society can build a better future. The lab aims to address the need for new knowledge and actionable insights for all stakeholders within the ESG ecosystem. From this perspective, ESG is not an end in itself but rather a means to achieve balanced, robust, and sustainable growth.